https://www.fabien.uk/work daily 0.75 2023-10-01 https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591461688288-MPYEOAPSYQI0ZX5K6G19/PaH_pasted-image-5205.png Work Wireframe illustrating how the basket page could do more (flag missed offers, free delivery…) while staying clear and simple https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592167115719-3YHZ3YKHTVBI4NQM5HER/Screenshot+2020-06-14+at+21.38.15.png Work I mapped out the existing process, noting where the traffic exist and what elements exist at each step. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592165853533-4ADOXRTX4HGWFQMYISJH/PaH Work Early sketches from one the workshop group. Yellow papers indicate aspect we particularly liked. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591462441301-PW8IGQAYBGV6R9D0MTXV/PaH_IMG_0834-filtered-5200.jpeg Work Working together as one team to rethink the checkout flow. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591461733888-TLULJML4TH8I87EBPGJU/PaH_6_Mobile+-+Checkout-5203.jpg Work I worked with a visual designer to add additional personality to the checkout while maintaining clarity and usability. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591462693037-O5BHPXTO8DEOSCG66GOE/PaH_3_ShoppingBasket-5669.JPG Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591463937676-A3PC6G2RGGQA5XKQ2MAF/PaH_1A_Mobile_Basket-5671.jpg Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592165918860-125PDT8C4NOU38IJCVHH/PaH_Grouping.JPG Work Each group grouped each of the requirements into steps. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591462450448-294ZDDJP8O4BF5JSKGFG/PaH_IMG_1099-filtered-5209.jpeg Work Testing our mobile prototype with customers in stores. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592166437193-PLCBT0ZIZZ4XLESQ90FZ/PaH_current.JPG Work We reviewed the existing site, using “I like, I wish, I wonder” to capture frustrations and opportunities. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592132202407-RC2MF53DDDFPYRZW1XH5/PaH_Sq.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591543288918-WEQJWEDS8J8XPVFOLA13/IMG_2719.jpg Work - Station staff vending system A different system than the machine or the website. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591543086760-GND2MDWAV4VWBWKHBFBJ/IMG_2720.jpg Work - Station vending machine https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591542666489-9TTH9ZPCN7E2ABS9XUWF/IMG_2731.JPG Work - Vending machine ticket types The many confusing UK train ticket types. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591543121512-JW7ED5DDXZI9CI77WR58/IMG_2737.jpg Work - Confusing ticket details How the vending machine try to explain the ticket conditions https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592162456009-0IDG3CZWF2F8GSZPU0D5/Screen+Shot+2014-02-17+at+10.45.07-358.png Work We first attempted to have the same full matrix on mobile, but it only allowed for 3 services to be displayed, which proved cumbersome in testing. This also show the visual design considered. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592152823669-EIVLYLUBJ0PCZ3RQQ11Z/VT_Matrix_mobile Work The final iteration of the new fare matrix (mobile) breaks the process in 2 steps. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592131225875-J4ZNDFZKJLC5PMDN7QY1/Virgin-Trains-logo.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592152427272-G9H0PC4KQ3XROKA1BWRA/VT_+Matrix+Simple.png Work New fare matrix (desktop), best case scenario It communicates which tickets are valid on each service and why, visualises ticket flexibility, encourages upsell, and provides key information such as cheapest option that day. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592152996717-8MN03J4DRTMT0LKGIJIX/Screenshot+2020-02-07+at+16.45.50-1357+copy.png Work New fare matrix (desktop), worst case scenario Even in the most complex cases where trains from different companies compete on the same route in the same time slot, the design can bring clarity. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591545953749-1FZE1YTKD7Y1Q8X5C13I/iPad+Model+suggestion Work … and get a recommended product. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592164664364-E6J7YHY4TUGNLC3I8UUE/Apple_sketch2 Work At that time, the iPad was still a new device, and a key part of the brief was to make clear what the device did out of the box, and what else it could do with apps from the App store. Working at the low fidelity sketch level allowed for quick iterations… https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591545699305-L3B7KCAWOMA0H3CDLAVG/10_Product+finder+LB+3.png Work Answer a few simple question about your usage… https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591561962062-XB1VCH2OPLJ8NC4LY9NL/12_Apps.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591561959774-ROKOO66W8K4NS133NZ4V/13_Apps+anim1.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591561974317-N6HEJ8WB5V3SA291IFV8/14_Apps+anim2.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591561967478-IY1YHYQTJZO2NU454ENO/15_Apps+2.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591561972973-8H1HUSLXWOF6XKHY0ADB/16_Apps+3.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592164294953-BMLDEJ2LUMA66V31E5QJ/Apple_wf.jpg Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592164332255-1C853Q6GJTNN514DS85E/Apple_step0.png Work ... before polishing the designs to a high fidelity for presentation. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592131398221-46114TTR5A4O7PFIC1C4/Apple-logo-grey-880x625.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591822763140-DBW1GW2UPGSOFW0O4YJ3/RL_ParticipatoryWorkshop.jpg Work Participatory workshop with London Renters, co-creating a renters’ experience map with renters https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591824538203-3HPBS32EG9WTD7PVP92G/RL_Flow.png Work A flow diagram explaining the core interaction journey https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591822687466-DYSVZMLPQQXWGDTMY1GY/Model.png Work Domain model (partial), exploring how the various entities overlap https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591825392933-EQ25RZ6M49P8HYNBHHQL/RL_PaperPrioritisation Work Participants sorted features into “I’d use it often”, “I might use it occasionally” and “This wouldn’t be useful to me” https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592136908237-H9HPT0LLDIBUQ69G5IL5/RentLondon_1024px-1865.jpg Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591825845038-7K16SRVPPKRNF15YO25J/Rightmove_experience+map.png Work The resulting experience map https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591827848615-OG6HQK26F8I5IOYEJA04/pasted-image-2239+copy.png Work Initial sketch https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591828233425-9L6AXXWC2YNJH8UJ4I9A/RL_Wireframe Work Wireframe prototype https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591822861527-GK22GYS3XXAGY45Q35CC/RL_1to1session.JPG Work 1 to 1 research session exploring initial features ideas https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591825233401-J9J8552J3OMD8CEZ3S56/RL_Screenshot.PNG Work Final design (made by another agency) https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591825543260-VZTC2GHJEW5YKETBKFXG/Screenshot+2020-06-10+at+22.45.02.png Work The spreadsheet I used to analyse the results, providing rankings https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591723054637-IMT1XQA01TD4Z69ZIV5M/image-asset.png Work An internal presentation on User Research which demystified this work and created more uptake for our findings. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591733983261-2TO50UE4NCFTKG6NO7JD/Property+Valuation++Valuing+My+House++Rightmove+2020-02-09+copy-4146.jpeg Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591732850344-6IDP80QW5MAHFYPXORPH/MyRM_Landing_Desktop-4124.png Work My initial wireframe for the new My Rightmove Dashboard, providing immediate visibility and direct access to the most recent (and most likely to be visited) content in each section. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591722672016-51XEG45ZSCD8ZADNHXR9/Trello-3996.jpg Work I introduced a Trello to manage the team workload, which helped improve visibility, prioritisation, quality and reduce team stress. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591733928941-7IF6NXKS8O7J9OT1HFCD/Property+Valuation++Valuing+My+House++Rightmove+2020-02-09-4147.jpeg Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591733226017-F9XHR12P1ANETH8GROIG/Screenshot+2020-02-09+at+16.45.27-4059.png Work My Properties, new mobile web view. We’ve been able to add two new features (map view, and property notes) to this web version. I pushed heavily to get them added to the scope based on previous research showing they were key needs. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591732878184-Q7WBDK9TJDEY949ANCSH/Screenshot+2020-02-09+at+16.46.05-4065.png Work The final design made with a visual designer once we learnt that “Saved properties” was the most visited section, we gave it more prominence. “Your viewings” wasn’t part of this release. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592136768904-UL89S4DM59ATJZ8M4EJF/RMLogo-7493.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591729687430-TSPRCHO72RYEZ1EDS3A7/IMG_3923-3989.jpg Work - Collectively refining an experience map increasing comprehensiveness and team buy-in. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591729930841-586CVQUFW4EV3OLMSVQF/Screenshot+2020-06-09+at+20.11.23.png Work - Hide a Property Made using Rightmove more efficient, increasing engagement and conversion. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591729944292-HMEHB7UWKYQOLD82K78C/pasted-image-4110.png Work - Hide - tell us why Can also captures valuable feedback for estate agents / sellers as to why this property was hidden. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593624259714-ZMBANW6MX3TMA37SH3Y4/image-asset.jpeg Work The new digital and mobile process. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593621185614-74Q7U35UJAVTWQ0QR9TB/Brent_1.jpg Work Preparing before a visit by copying data from the online system onto a paper pad https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593622399493-HSQ78XDU58LQH8I0I4UX/Brent_Prototype.052.jpeg Work After the visits, notes could be expanded upon, possibly using voice input for added speed. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593621607132-SJQM8AGA2P01O4L01M5T/IMG_1705.JPG Work The data wall I created to gather and analyse all my observations https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593621709611-GIOL1M7XKFUWQ0F4QLSD/Brent7.jpg Work Presenting the project during the conference “Public Sector Connect’s: New Ways Of Working” with Brent’s CIO Stephan Conaway (that’s me on the left) https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593622277883-6WBW8RSQK1VFU8B45LBW/Brent_Prototype.061.jpeg Work A freeform “scratch pad” is available with one tap from anywhere inside a patient’s form to capture information out of order. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593622191488-W33ZFP8IFZYRKXIVZJYK/Brent_Prototype.065.jpeg Work Capturing data while still being able to navigate quickly to follow the natural conversation. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593618123321-TOLXIAI0BCFETC3Y6044/Brent+New+Logo.JPG Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593624220285-WNKVMGN6FTWZATX6JMQB/BrentProcess1.png Work The unnecessary long process to enter information, moving from digital to paper and back again. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593635221646-KFJVDTNVXMQY9JDG7P2J/IMG_1686.jpg Work Key contact information gathered over time, only available at the desk https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593621350520-7VFEZX1SYSLW18YQQPIA/Brent3.JPG Work Spending time entering in the system the information captured on paper while on site https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593621625735-F67PYEFOSARR5QW6O8GE/Brent_Prototype.049.jpeg Work A screen from the prototype, illustrating how all information and actions related to a client could be made easily available on location https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593621322408-MV79OV4NGJ4W6W0B0Q2K/Brent2.jpg Work Captured action to take later when back in the office https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593859499112-V0SK2OBEWJK0B2UZ0ORG/IMG_2485.JPG Work We looked into participants’ fridges to explore their statement about buying organics. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593859373066-98GFD23N5WZ5Y3ZNLPHM/IMG_2484.jpg Work We discussed using reusable objects rather than single use. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593790760104-PWQ6FXBSPHGEP02V24EL/Samsung_logo_transparent-700x135.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593858972380-F14RG4X274SOJGMGBROI/IMG_1305+copy.jpg Work Grouping participants on behavioural scales https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593859556612-3MHIPHN8J7L9WM965NOX/IMG_2483-filtered-163.jpg Work Participant collecting shopping bags to reuse them as bin liners. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593792380698-V04C6X0U4U5AI09DVNXC/SamsungCards.JPG Work Sorting exercise as a discussion support around specific behaviours https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593859783208-8MXM2ANQDQK8ZSA3XWXS/IMG_1238+copy.JPG Work A participant showing me his garden compost bin for food waste. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593859275657-NXRZ79LODY18IWH7NKZ7/samsung_personas.jpg Work Finished personas deliverable to communicate the insights https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593792199278-YZ4UPLE2U202KZ40ZR1F/Samsung_1.jpg Work Visual notes as a conversation support and record https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593876977309-76LWD1DS6D1SAME6BBYG/Spotify_analysis.jpg Work The analysis spreadsheet I made to aggregate and make sense of the data https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593877064848-RK35XHWJIISSYWG2BLJN/5_Spotify_questionaire2.png Work Part of the survey we asked participants to fill https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593876389283-UZSHDW1E9G64LLXYOQ2T/spotify_workshop.jpg Work Workshop to define precisely what characteristics were desirable https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593876802957-58P3TH4UCQSGO5G9HIJO/Spotify_findingUsability.jpg Work An example slide of our report showing usability issue and suggestion https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593876406473-1HZGPWZZOQHCPQW0XQKD/Spotify_playful.jpg Work Understanding the Spotify brand was key. https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593877094629-QY37P7R06B2X9T5O3UGN/3_Spotify_screens.jpg Work An example of the existing (left) versus GLUE 2.0 design language https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593877077925-5S5QUPRA3XDFQHXWURT1/Spotify_journeys.jpg Work Mapping out the full flows in detail to ensure our prototype felt fully functional https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593873388236-GZ8PCGU3VCSGMREAQ13K/Spotify_Logo_RGB_Green_S.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593877053316-950DM2IZ9AJT1AR67HR6/6_spotify_session.jpg Work Using printouts as support to explore the reasons behind participants’ ratings https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/a6a2c689-57c2-4e32-b42c-9fec366c65bb/MoJw2.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1591822928257-BSKOTIDAUKC2OFH0YQDQ/RentLondon_1024px-1865.jpg Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592131120388-H2CIWQVOR6I31Z801XOT/RM_Logo_Sq.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592131225875-J4ZNDFZKJLC5PMDN7QY1/Virgin-Trains-logo.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592131398221-46114TTR5A4O7PFIC1C4/Apple-logo-grey-880x625.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1592132202407-RC2MF53DDDFPYRZW1XH5/PaH_Sq.png Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593624941049-PYS1IWEOZBREXKCHXMED/Brent_logo_sq.jpg Work https://images.squarespace-cdn.com/content/v1/5edb872e53d01455cce2442f/1593860509400-9AFRUJGO9QW0TTM9XXF3/Samsung_SQ.png Work 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